Latvian Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a role for Latvian Speaking Customer Service Representatives within the finance industry. This position offers a unique opportunity for individuals who are not only passionate about finance but also enjoy helping customers navigate their financial inquiries. As a representative, you will be the first point of contact for clients, assisting them with a variety of inquiries and ensuring they receive excellent support in Latvian.
Key Responsibilities
- Manage customer inquiries related to financial products, services, and account management via phone, email, and chat in Latvian.
- Provide guidance on services such as loans, accounts, and investment options.
- Assist customers with account access problems, transaction inquiries, and complaint resolution.
- Accurately document customer interactions and maintain detailed records in the CRM system.
- Work closely with various financial departments to address customer issues effectively.
- Stay informed about financial regulations and product offerings to provide accurate information to clients.
Requirements