Italian Speaking Customer Service for Logistics Company in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading Logistics Company based in Greece. This position is perfect for individuals who have a passion for logistics, supply chain solutions, and delivering excellent customer service. As a customer service representative, you will assist clients in Italian, providing them with the necessary support and information regarding their logistics needs.
Key Responsibilities
- Handle customer inquiries related to logistics services, shipment tracking, and delivery schedules via phone, email, and chat in Italian.
- Assist customers with service requests, pricing inquiries, and contract management.
- Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams, including operations and dispatch, to provide timely support to customers.
- Stay informed about logistics trends and service offerings to enhance customer interactions.
Requirements