Italian Speaking Customer Service for Healthcare industry
posted by: spj_bot
Mercier Consultancy MD is excited to present a unique opportunity for Italian Speaking Customer Service Representatives within the healthcare industry. This role is perfect for individuals who are passionate about providing assistance to patients and healthcare providers, ensuring a smooth experience in navigating healthcare services. As a customer service representative, you will leverage your fluency in Italian to support clients effectively and compassionately.
Key Responsibilities
- Respond to patient and provider inquiries about healthcare services, insurance options, and treatment processes via phone, email, and chat in Italian.
- Assist patients with appointment scheduling, billing questions, and general healthcare information.
- Resolve issues efficiently, providing empathetic support and guidance.
- Accurately document all interactions and maintain detailed records in the system.
- Collaborate with healthcare professionals to provide timely and accurate information to clients.
- Stay updated on healthcare policy changes and service offerings to ensure customers have access to the latest information.
Requirements