Italian Speaking Customer Service for Food & Beverage industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a vacancy for Italian Speaking Customer Service Representatives within the Food & Beverage industry. This position is perfect for individuals who have a passion for food, drink, and customer satisfaction. As a customer service representative, you will engage with customers to provide support and information about our diverse range of food and beverage products, delivering top-notch service in Italian.
Key Responsibilities
- Handle customer inquiries regarding food and beverage products, including ingredients, pricing, and availability via phone, email, and chat in Italian.
- Assist customers with order placements, modifications, and any issues related to their orders.
- Provide information about promotions, new products, and cooking tips to enhance customer experience.
- Resolve customer complaints and issues promptly while ensuring a positive experience.
- Maintain accurate records of customer interactions and feedback in our CRM system.
- Collaborate with internal teams to improve service delivery and product offerings.
- Stay updated on industry trends and product knowledge to better assist our customers.
Requirements