Italian Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is delighted to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are enthusiastic about customer service and have a basic understanding of construction processes. As a representative, you will support clients, contractors, and partners by addressing inquiries and providing vital information while communicating in Italian.
Key Responsibilities
- Handle customer inquiries related to construction services, product offerings, and project information via phone, email, and chat in Italian.
- Assist clients in navigating the company’s services, providing details about processes, timelines, and materials.
- Resolve customer complaints and facilitate effective communication between clients and project teams.
- Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
- Collaborate with project managers and construction teams to provide timely updates to clients.
- Stay informed about construction trends and regulations to support customers effectively.
Requirements