Greek Speaking Customer Service Agent - Work in Sofia
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for a Greek Speaking Customer Service Agent to work in vibrant Sofia. In this role, you will be the face of our client’s customer service team, providing exceptional support to Greek-speaking customers who need assistance with a variety of inquiries related to our products and services.
Responsibilities
- Assist Greek-speaking customers through phone, email, and chat, addressing their inquiries and providing helpful solutions.
- Deliver accurate information regarding products, services, and account management.
- Effectively resolve customer complaints and issues, ensuring high levels of customer satisfaction.
- Document all customer interactions meticulously in the CRM system to ensure consistent support and improvements.
- Collaborate with team members and other departments to improve customer service processes.
- Stay updated on company products, promotions, and policies to inform customers accurately.
Requirements