German Speaking Support Agent For Booking.com - Work In Greece - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for Booking.com, one of the leading online travel companies. This position is based in Greece and comes with paid relocation, making it an ideal choice for individuals looking to build a career in the travel industry while enjoying the vibrant lifestyle in Greece. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers, ensuring they have a seamless experience while booking their travel accommodations.
Key Responsibilities
- Provide exceptional customer service to German-speaking clients via phone, email, and live chat.
- Assist customers with inquiries regarding bookings, cancellations, and modifications.
- Resolve customer complaints effectively and efficiently to ensure satisfaction.
- Accurately document all customer interactions and inquiries in our CRM system.
- Work collaboratively with various departments to address complex inquiries and enhance overall customer experience.
- Stay updated on company policies, promotions, and travel regulations to provide the correct information to customers.
Requirements