German Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for German Speaking Customer Service Representatives in the social media industry. This is a fantastic opportunity for individuals who are passionate about social connectivity and customer engagement. As a member of our customer service team, you will assist users in navigating the platform, resolving issues, and providing a high level of support in German.
Key Responsibilities
- Respond to customer inquiries regarding social media platform functionalities, account management, and content policies via phone, email, and chat in German.
- Assist users in troubleshooting account issues and provide step-by-step guidance.
- Educate customers about platform features and best practices for engagement.
- Document all customer interactions accurately for follow-up and reporting purposes.
- Work closely with technical teams to address and resolve customer issues.
- Stay updated on social media trends and company updates to effectively assist users.
Requirements