German Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the retail industry. This is a fantastic chance for individuals who are enthusiastic about providing exceptional service and are fluent in German. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring they have a seamless and enjoyable shopping experience.
Key Responsibilities
- Respond promptly to customer inquiries about products, orders, and services via phone, email, and live chat in German.
- Provide information regarding product availability, pricing, promotions, and store policies.
- Assist customers with their orders, returns, and exchanges while ensuring compliance with company policies.
- Maintain a positive and professional attitude while engaging with customers.
- Document customer interactions and follow up as necessary to ensure satisfaction.
- Collaborate with team members to enhance service offerings and improve customer experience.
- Stay updated on product knowledge and retail trends to better assist customers.
Requirements