German Speaking Customer Service for Premium Home Appliances Company
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for German Speaking Customer Service Representatives for a prestigious premium home appliances company. This position is perfect for those who are enthusiastic about home technology and are committed to providing exceptional service. As a representative, you will engage with customers in German, assisting them with inquiries about products, services, and technical support, ensuring they have a premium experience.
Key Responsibilities
- Handle customer inquiries regarding premium home appliances, including product features, pricing, and availability via phone, email, and live chat in German.
- Provide technical support and troubleshooting assistance to customers experiencing issues with their appliances.
- Assist in processing orders, modifications, and returns while maintaining a high level of customer satisfaction.
- Document all customer interactions accurately in the CRM system for future reference and continuous improvement.
- Work closely with internal teams to resolve customer issues and enhance service delivery.
- Stay informed about new product launches and brand promotions to provide customers with up-to-date information.
Requirements