German Speaking Customer Service for Logistics & Supply Chain industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a great opportunity for German Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about customer service and have a strong interest in logistics operations. You will be responsible for assisting customers with their inquiries related to logistics and supply chain solutions while delivering exceptional service in German.
Key Responsibilities
- Handle customer inquiries regarding logistics services, shipment tracking, and supply chain solutions via phone, email, and live chat in German.
- Provide detailed information about service options, transit times, and pricing structures.
- Assist customers in booking shipments, managing orders, and addressing any changes or cancellations.
- Resolve issues and complaints quickly and efficiently, ensuring a high level of customer satisfaction.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with logistics and operations teams to provide timely updates and solutions to customer inquiries.
- Stay informed about industry trends and service updates to enhance customer interactions.
Requirements