German Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is seeking dedicated German Speaking Customer Service Representatives for a rewarding role in the Information Technology (IT) industry. This position is ideal for individuals who have a passion for technology and a commitment to delivering exceptional customer service. As a vital member of our team, you will assist clients with their IT-related inquiries, ensuring a seamless experience.
Key Responsibilities
- Respond to customer inquiries regarding IT products, services, and solutions via phone, email, and chat in German.
- Provide technical support and guidance to clients, troubleshooting issues effectively.
- Assist customers with account management, including subscription services and software installations.
- Document customer interactions and maintain accurate records in our CRM system.
- Work closely with technical support teams to escalate and resolve complex issues.
- Stay updated on the latest IT trends and product offerings to provide informed assistance.
Requirements