German Speaking Customer Service for Consumer Protection Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a prominent Consumer Protection Company, located in Greece. This role is perfect for individuals who are passionate about consumer rights and dedicated to providing outstanding support. As a representative, you will assist customers in German, addressing their inquiries and ensuring they receive the guidance they need to protect their interests.
Key Responsibilities
- Manage customer inquiries regarding consumer protection services, rights, and processes via phone, email, and chat in German.
- Provide accurate information on consumer laws, regulations, and available support services.
- Assist customers in filing complaints and understanding their rights and options.
- Resolve customer complaints effectively, ensuring high levels of satisfaction and trust.
- Document all customer interactions and inquiries in the CRM system for tracking and follow-up.
- Collaborate with internal teams to improve service delivery and address customer concerns.
- Stay informed about updates in consumer protection regulations and trends to provide relevant assistance.
Requirements