German Client Care Consultant for a new online payment platform - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for a German Client Care Consultant for a new online payment platform based in Athens. This is a unique opportunity to be part of a pioneering team that is dedicated to providing top-tier support to our German-speaking clients as they navigate our innovative payment solutions. If you're passionate about customer care and technology, we want you on our team!
Key Responsibilities
- Provide exceptional support to German-speaking clients through multiple communication channels, including phone, email, and chat.
- Assist clients with onboarding processes and ensure they understand the functionalities of the new online payment platform.
- Identify and resolve client issues promptly while maintaining a high level of customer satisfaction.
- Educate clients on best practices for using the payment platform to optimize their experience.
- Document client interactions and provide feedback to improve service offerings and client experience.
- Collaborate with internal teams to develop training materials and support resources for clients.
Requirements