French Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social media platforms and enjoy assisting users while providing stellar support. As part of our team, you will engage with clients in French, helping them navigate their social media experiences and address any concerns they may have.
Key Responsibilities
- Manage customer inquiries related to account management, content moderation, and platform features via phone, email, and chat in French.
- Provide guidance to customers on best practices for using social media tools and maintaining account security.
- Assist users with troubleshooting issues, including technical difficulties and account recovery.
- Resolve customer complaints efficiently and ensure a positive user experience.
- Document interactions accurately in our CRM system for tracking purposes and follow-up.
- Collaborate with cross-functional teams to enhance service delivery and improve platform usability.
- Stay informed about social media trends, features, and policy changes to offer up-to-date information to customers.
Requirements