French Speaking Customer Service for Manufacturing industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives in the Manufacturing industry. If you are passionate about customer service and have an interest in manufacturing processes, this role is perfect for you. You will be essential in assisting clients with their inquiries, ensuring they receive outstanding support in French.
Key Responsibilities
- Manage customer inquiries related to manufacturing products, services, and processes via phone, email, and live chat in French.
- Provide information on product specifications, order status, and delivery timelines.
- Assist customers with order placements, modifications, and cancellations.
- Address and resolve customer complaints in a timely manner, ensuring high levels of satisfaction.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with production and logistics teams to provide customers with real-time updates and information.
- Stay informed about industry trends and product offerings to enhance customer interactions.
Requirements