French Speaking Customer Service For Booking.com - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a position for French Speaking Customer Service Representatives for Booking.com, within a remote work setting based in Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality and are committed to providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them with their booking inquiries, modifications, and any issues they may encounter.
Key Responsibilities
- Handle customer inquiries related to bookings, cancellations, and modifications via phone, email, and live chat in French.
- Provide customers with information about accommodation options, pricing, and availability.
- Assist customers in navigating the Booking.com platform and resolving any technical issues.
- Resolve customer complaints and inquiries effectively, ensuring a positive experience.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to enhance service quality and address customer needs.
- Keep up-to-date with company policies, promotions, and travel industry trends to deliver accurate information.
Requirements