French Speaking Customer Service for Aviation industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the aviation industry. This role is tailor-made for individuals who are enthusiastic about providing excellent customer support within a fast-paced environment. As a representative, you will assist passengers and clients with their aviation inquiries, ensuring that they receive timely and accurate information while communicating effectively in French.
Key Responsibilities
- Manage customer inquiries related to flight information, bookings, and aviation services via phone, email, and chat in French.
- Provide assistance with ticketing, changes, cancellations, and special requests.
- Resolve customer concerns promptly and professionally, striving for maximum satisfaction.
- Document all customer interactions accurately to maintain comprehensive records.
- Collaborate with airline and airport teams to address customer issues and enhance service delivery.
- Stay informed about the latest developments in the aviation industry to provide relevant and accurate information.
Requirements