French Speaking Customer Service for Automotive industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the automotive industry. This role is perfect for individuals who are passionate about cars and providing excellent customer support. As a representative, you will engage with customers in French, assisting them with inquiries related to automotive services, products, and support.
Key Responsibilities
- Manage customer inquiries regarding automotive products and services via phone, email, and chat in French.
- Provide detailed information about vehicle specifications, service options, and pricing.
- Assist customers with service appointments, warranty claims, and troubleshooting vehicle issues.
- Resolve customer complaints effectively and ensure a positive experience.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with technical teams to provide customers with timely solutions.
- Stay updated on automotive trends and company offerings to better assist customers.
Requirements