Estonian Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Estonian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about the entertainment sector and are dedicated to providing exceptional customer experiences. As a representative, you will assist customers in navigating various media services while ensuring effective communication in Estonian.
Key Responsibilities
- Manage customer inquiries related to media services, subscriptions, and entertainment content via phone, email, and chat in Estonian.
- Provide support for account management, including billing inquiries, content access, and technical issues.
- Educate customers about new features, content updates, and promotions.
- Assist in troubleshooting service-related issues and coordinate with technical support as necessary.
- Document all customer interactions and maintain accurate records in the CRM system.
- Stay updated on media trends and company offerings to provide informed assistance.
Requirements