Estonian Speaking Customer Service for Energy (Oil & Gas) industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce an opening for Estonian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is perfect for individuals who possess a strong customer focus and a desire to support clients in navigating the complex landscape of energy services. As a representative, you will be instrumental in providing essential information and assistance to customers, ensuring their needs are met professionally and effectively.
Key Responsibilities
- Handle inquiries from customers regarding oil and gas products and services via phone, email, and chat in Estonian.
- Provide detailed information on service options, pricing structures, and industry regulations.
- Assist customers with troubleshooting service-related issues and facilitate timely resolutions.
- Document customer interactions accurately within our CRM system for future references.
- Work closely with the technical team to ensure customer concerns are addressed promptly.
- Stay informed about industry developments and company offerings to provide up-to-date advice to customers.
Requirements