Estonian Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are passionate about construction services and thrive in a customer-focused environment. As a representative, you will provide support and guidance to clients in Estonian, assisting them with inquiries related to their construction needs and ensuring a smooth experience.
Key Responsibilities
- Handle customer inquiries regarding construction services, project details, and timelines via phone, email, and chat in Estonian.
- Assist clients with service inquiries, quotes, and project management information.
- Provide clear and detailed information about construction processes, materials, and regulations.
- Resolve customer issues and complaints promptly and efficiently.
- Document all customer interactions accurately in the CRM system, ensuring proper follow-up where necessary.
- Collaborate with project teams to facilitate communication and ensure customer needs are met.
- Stay informed about construction industry trends and company offerings to provide valuable insights to clients.
Requirements