Dutch Speaking Customer Service for Fashion & Luxury Brand - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives working within the Fashion & Luxury Brand sector in beautiful Greece. This role is perfect for individuals who are passionate about fashion and luxury, and who thrive in delivering top-notch customer service. As a representative, you will assist clients with their inquiries while conveying the brand's luxury ethos in Dutch.
Key Responsibilities
- Manage customer inquiries related to fashion and luxury products, including product details, order status, and service inquiries via phone, email, and chat in Dutch.
- Provide clients with personalized service, enhancing their shopping experience and addressing any concerns.
- Assist customers with order processing, returns, and exchanges while ensuring adherence to brand standards.
- Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
- Document all customer interactions accurately in our CRM system for effective follow-up.
- Collaborate with various teams to ensure seamless service delivery and enhance the customer experience.
- Stay updated on the latest fashion trends and product offerings to provide informed advice to customers.
Requirements