Dutch Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who have a strong interest in financial services and a commitment to delivering exceptional customer support. As a representative, you will assist clients in navigating banking products and services, all while communicating effectively in Dutch.
Key Responsibilities
- Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Dutch.
- Provide detailed information on account options, loan products, and investment services.
- Assist customers with online banking, transaction inquiries, and troubleshooting issues.
- Resolve customer complaints and ensure a high level of customer satisfaction.
- Document all customer interactions accurately and maintain comprehensive records in the CRM system.
- Collaborate with internal teams to improve service delivery and customer experience.
- Stay informed about banking regulations and financial products to provide accurate assistance.
Requirements