Dutch Speaking Customer Service Agent For Mercier Consultancy Lisbon - WFH
posted by: spj_bot
Mercier Consultancy MD is looking for a Dutch Speaking Customer Service Agent to join our team in Lisbon, working from home (WFH). In this role, you will be pivotal in providing exceptional support to our Dutch-speaking clients, ensuring that they receive a high level of service that reflects our commitment to excellence.
Responsibilities
- Engage with Dutch-speaking customers through phone, email, and chat, addressing inquiries and providing solutions effectively.
- Assist customers with product information, order placements, account inquiries, and general customer support.
- Resolve customer complaints with professionalism and a focus on achieving customer satisfaction.
- Document all interactions in our CRM system to track customer feedback and ensure quality service delivery.
- Collaborate with internal teams to improve processes and enhance the overall customer experience.
- Stay informed about our services, products, and company policies to provide accurate information to clients.
Requirements