Dutch-English Customer Service in support of Booking.com - Remote in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch-English Customer Service Representatives supporting Booking.com, available for remote work in Greece. This role is perfect for individuals who enjoy helping customers navigate their travel experiences and are committed to providing exemplary support. As a representative, you will assist customers in both Dutch and English, addressing inquiries related to bookings, accommodations, and travel experiences.
Key Responsibilities
- Manage customer inquiries regarding bookings, modifications, and cancellations via phone, email, and chat in both Dutch and English.
- Provide detailed information about accommodations, amenities, and policies, ensuring clarity and understanding.
- Assist customers with troubleshooting issues related to their bookings and the Booking.com platform.
- Resolve customer complaints efficiently, providing solutions that enhance customer satisfaction.
- Document all customer interactions accurately in the CRM system for effective follow-up and reporting.
- Collaborate with internal teams and partners to improve service delivery and address customer needs.
- Stay updated on Booking.com’s offerings and travel trends to provide relevant assistance.
Requirements