Danish Customer Service Agent for Online Streaming Service - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is seeking a Danish Customer Service Agent for a leading online streaming service, offering a remote work opportunity based in Greece. In this role, you will play a vital part in providing exceptional support to Danish-speaking customers, ensuring a smooth and enjoyable streaming experience.
Responsibilities
- Assist Danish-speaking customers via phone, email, and chat with inquiries related to the streaming service, including account management and technical support.
- Guide customers in troubleshooting issues they may face while using the platform.
- Resolve customer complaints effectively, maintaining a focus on delivering excellent service.
- Document customer interactions accurately in the CRM system to track feedback and improve service quality.
- Collaborate with internal teams to escalate technical issues and facilitate prompt resolutions.
- Stay updated on new features, promotions, and content offerings to provide informed customer assistance.
Requirements