Czech Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the finance industry. This role is ideal for individuals who are passionate about finance and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their inquiries related to financial products and services, ensuring a seamless experience in Czech.
Key Responsibilities
- Manage customer inquiries regarding financial services, account management, and transaction details via phone, email, and chat in Czech.
- Guide customers through financial products, account features, and regulatory information.
- Assist customers with account setup, changes, and support with financial transactions.
- Resolve customer complaints and issues in a timely and effective manner to maintain high satisfaction levels.
- Document all customer interactions accurately within the CRM system for compliance and follow-up.
- Collaborate with other departments to enhance service delivery and address customer needs efficiently.
- Stay informed about financial regulations, market trends, and company offerings to provide accurate assistance.
Requirements