Customer Solutions Specialist - Polish and English - Paid Relocation to Sofia
posted by: spj_bot
Join Mercier Consultancy MD as a Customer Solutions Specialist, where your language skills in Polish and English will shine. This dynamic position offers the exciting opportunity of paid relocation to Sofia, Bulgaria! As a Customer Solutions Specialist, you will be the voice of our brand, helping Polish-speaking clients navigate their inquiries and providing them with tailored solutions to ensure a seamless experience.
Key Responsibilities
- Provide exceptional customer support to Polish-speaking clients, addressing inquiries and resolving issues efficiently.
- Engage in proactive communication to foster strong relationships with our clients and understand their needs.
- Document interactions and maintain accurate records in our customer management system.
- Work collaboratively with cross-functional teams to deliver effective solutions and enhance customer satisfaction.
- Analyze feedback and suggest improvements to our service processes based on client experiences.
- Keep abreast of product knowledge and updates to provide informed assistance to clients.
Requirements