Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is delighted to offer a wonderful opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the picturesque country of Greece. In this role, you will be instrumental in providing top-notch support to Croatian-speaking customers, assisting them with their booking needs and ensuring a smooth and enjoyable travel experience.
Responsibilities
- Handle customer inquiries in Croatian through various channels, including phone, email, and live chat.
- Assist customers with the booking process, as well as modifications and cancellations of their reservations.
- Troubleshoot and resolve issues related to bookings and provide effective solutions to enhance customer satisfaction.
- Document customer interactions and feedback in the CRM system for reference and continuous improvement.
- Collaborate with internal teams to ensure swift resolutions of customer issues and maintain a high level of service.
- Stay updated on company policies, promotions, and products to provide accurate information to customers.
Requirements