Reservations Agent, Luxury hotel in Limassol
posted by: spj_bot
We are hiring on behalf of our client, a 5* luxury hotel in Limassol, a Reservations Agent.
The successful candidate will handle reservation requests from multiple channels (email, telephone, digital portals), aiming to maximize hotel revenue, enhance the pre-arrival guest experience, and ensure accuracy of information in the hotel PMS.
Responsibilities:
- Process all reservation requests, changes, and cancellations.
- Identify guest needs and determine the appropriate room type.
- Verify availability, explain policies, and accommodate special requests.
- Input and manage reservation data accurately in the system.
- Follow escalation procedures for guest concerns.
- Maintain professionalism, confidentiality, and compliance with company standards.
- Provide exceptional guest service and support colleagues as needed.
Requirements
Requirements:
- High school graduate or equivalent (degree in hotel management is a plus).
- 2+ years of experience in hotel reservations.
- Excellent English (Greek & Russian a plus).
- Strong communication skills and customer focus.
- Proficiency in MS Office and hotel reservation systems.
Benefits