French Speaking Customer Service for Government & Public Sector industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives in the Government & Public Sector industry. This position is ideal for individuals who have a strong commitment to public service and a passion for helping others. In this role, you will provide critical support to citizens and clients, ensuring that their inquiries and needs are addressed with care and precision while communicating in French.
Key Responsibilities
- Handle inquiries from the public related to government services, programs, and regulations via phone, email, and live chat in French.
- Educate and assist citizens in accessing government resources and navigating public services.
- Provide information regarding application processes, eligibility requirements, and service delivery.
- Resolve complaints and issues efficiently while ensuring a high level of customer satisfaction.
- Maintain accurate documentation of customer interactions in the CRM system.
- Collaborate with other government departments and agencies to facilitate effective service delivery.
- Stay informed about relevant policies, services, and updates within the public sector.
Requirements