Italian Speaking Customer Service for Sports Betting Platform in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present an excellent opportunity for Italian Speaking Customer Service Representatives for a leading Sports Betting Platform in Greece. This role is designed for individuals who are enthusiastic about sports and customer service, looking to engage with customers and provide them with an outstanding betting experience. As a representative, you will communicate in Italian, assisting users with their inquiries and ensuring a seamless interaction with the platform.
Key Responsibilities
- Handle customer inquiries regarding sports betting, including account management, betting options, and promotions via phone, email, and chat in Italian.
- Provide clear and accurate information about betting rules, payment options, and responsible gambling practices.
- Assist customers with technical issues related to the betting platform, ensuring quick and effective resolutions.
- Resolve customer complaints and concerns efficiently to maintain high satisfaction levels.
- Document all customer interactions accurately in the CRM system for future reference.
- Work closely with internal teams to enhance service delivery and optimize overall customer experience.
- Stay informed about current sports events and betting trends to offer timely assistance to customers.
Requirements