German Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus
posted by: spj_bot
Mercier Consultancy MD is proud to offer an exciting opportunity for German Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a passion for customer service and a keen interest in transportation solutions, this role is designed for you. You will play a crucial role in assisting customers with their transportation needs while delivering exceptional service in German.
Key Responsibilities
- Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in German.
- Provide information on shipping options, expected delivery times, and service regulations.
- Assist customers with booking processes, changes, and cancellations of services.
- Resolve any issues or complaints promptly, ensuring customer satisfaction.
- Keep accurate records of customer interactions and transactions in our CRM system.
- Collaborate with operational teams to provide real-time information to customers.
- Stay informed about transportation trends and service updates to assist customers effectively.
Requirements