Dutch Speaking - Content Moderation/Customer Service Agent in Malta
posted by: spj_bot
Next Job Abroad is on the lookout for a Dutch Speaking Content Moderation/Customer Service Agent to join our dynamic team in the picturesque setting of Malta! This role offers an exciting opportunity to engage in both content moderation and provide top-tier customer service to our Dutch-speaking users, ensuring a positive experience across our platforms.
As a Content Moderation/Customer Service Agent, you will be responsible for reviewing user-generated content to ensure compliance with our guidelines, while also delivering outstanding support to customers encountering issues. If you possess a keen eye for detail and a commitment to excellent service, this position is perfect for you!
Responsibilities
- Evaluate and moderate user content to ensure adherence to community standards.
- Offer exceptional customer support via chat, email, and phone to our Dutch-speaking audience.
- Efficiently resolve customer inquiries and issues in a friendly and professional manner.
- Collaborate with team members to enhance the overall user experience.
- Maintain accurate records of customer interactions and moderation activities.
- Provide feedback on user trends and moderation process improvements.
- Keep updated on best practices within the content moderation and customer service sphere.
Requirements