Swedish Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Swedish Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media and entertainment and enjoy engaging with customers to enhance their experience. As a part of our dedicated team, you will assist clients by providing information and support related to our entertainment products and services in Swedish.
Key Responsibilities
- Handle customer inquiries related to media and entertainment services via phone, email, and chat in Swedish.
- Assist customers with subscriptions, content navigation, and troubleshooting issues.
- Provide clear and accurate information regarding promotions, features, and services.
- Resolve customer complaints and issues promptly, ensuring satisfaction.
- Document interactions thoroughly in our customer relationship management (CRM) system.
- Collaborate with technical teams to address and resolve service-related challenges.
- Stay updated on industry trends and service offerings to effectively assist customers.
Requirements