Swedish Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is designed for individuals who are passionate about travel and dedicated to delivering outstanding customer experiences. As a customer service representative, you will engage with clients in Swedish, assisting them with inquiries related to travel accommodations, bookings, and tourism services.
Key Responsibilities
- Manage customer inquiries related to hotel bookings, travel arrangements, and local tourism activities via phone, email, and live chat in Swedish.
- Provide information on available services, promotions, and travel guidelines specific to the hospitality and tourism sector.
- Assist customers with reservation changes, cancellations, and special requests.
- Resolve any customer complaints and issues in a timely and professional manner, ensuring satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with hotel and tourism partners to ensure seamless customer experiences.
- Stay informed about travel trends, destinations, and service offerings to provide relevant assistance to customers.
Requirements