Spanish Speaking Technical Support Advisor - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is seeking a dedicated Spanish Speaking Technical Support Advisor to join our team remotely from Greece. This role is ideal for individuals who have a passion for technology and possess strong problem-solving skills. As a Technical Support Advisor, you will assist our Spanish-speaking clients in resolving technical issues and ensuring they have a smooth experience with our products and services.
Key Responsibilities
- Provide exceptional technical support to Spanish-speaking customers via phone, email, and chat.
- Diagnose and troubleshoot technical problems related to our products and solutions.
- Guide customers through solutions, ensuring clear communication and effective problem resolution.
- Document all support interactions accurately in the CRM system, tracking issues and resolutions.
- Collaborate with technical teams to escalate complex issues and contribute to continuous improvement.
- Stay informed about product updates, new features, and industry trends to provide current and accurate information.
Requirements