Spanish Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who have a passion for helping customers and a strong understanding of retail operations. You will be instrumental in providing exceptional service and support to our clients, ensuring their shopping experience is enjoyable and hassle-free, all while communicating in Spanish.
Key Responsibilities
- Handle customer inquiries regarding retail products, orders, and services via phone, email, and live chat in Spanish.
- Provide assistance with product selection, returns, and tracking order status.
- Resolve customer issues and complaints effectively and efficiently, maintaining a positive experience.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the sales and logistics teams to ensure timely resolution of customer inquiries.
- Stay updated on product offerings, promotions, and store policies to provide accurate information.
Requirements