Spanish Speaking Customer Service Online Streaming Service - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer a remote opportunity for Spanish Speaking Customer Service Representatives for an Online Streaming Service, based in Greece. This role is ideal for individuals who are passionate about entertainment and committed to delivering exceptional service to customers. As a representative, you will assist users with their inquiries related to the streaming service, ensuring they have a seamless and enjoyable experience.
Key Responsibilities
- Manage customer inquiries related to subscriptions, content availability, and account issues via phone, email, and live chat in Spanish.
- Provide detailed information about service features, pricing, and promotional offers.
- Assist customers with troubleshooting and resolving technical issues related to streaming.
- Document customer interactions accurately and maintain comprehensive records in the CRM system.
- Collaborate with internal teams to address customer needs and enhance service quality.
- Stay informed about the latest shows, movies, and updates within the streaming service to aid customer inquiries effectively.
Requirements