Spanish Speaking Customer Service for Luxury Goods industry - Greece
posted by: spj_bot
Mercier Consultancy MD is delighted to offer a luxurious opportunity for Spanish Speaking Customer Service Representatives in the Luxury Goods industry, specifically tailored for our clientele in Greece. If you have a flair for high-end products and possess a passion for delivering exceptional customer experiences, we invite you to be part of our distinguished team. In this role, you will assist customers with inquiries related to luxury products, ensuring they receive world-class service in Spanish.
Key Responsibilities
- Provide personalized customer service and assistance regarding luxury goods via phone, email, and live chat in Spanish.
- Guide customers in selecting products, understanding features, and navigating the purchasing process.
- Handle inquiries related to order status, delivery, and returns with meticulous attention to detail.
- Address customer complaints and resolve issues in a timely and professional manner.
- Document all customer interactions and maintain accurate records in our CRM system.
- Collaborate with sales and logistics teams to ensure a seamless customer experience.
- Stay informed about luxury fashion trends, product offerings, and promotional events.
Requirements