Spanish Speaking Customer Service for Household Appliances Company in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This role is tailored for individuals who are enthusiastic about customer service and household products. As a customer service representative, you will be the first point of contact for Spanish-speaking customers, helping them with their inquiries and ensuring their satisfaction with our products.
Key Responsibilities
- Handle customer inquiries regarding household appliances, including product information, order status, and service support via phone, email, and chat in Spanish.
- Provide accurate information about product features, specifications, and pricing.
- Assist customers with troubleshooting and technical issues related to their appliances.
- Resolve customer complaints effectively and efficiently, ensuring a positive experience.
- Document all customer interactions in the CRM system for accurate follow-up and quality assurance.
- Work collaboratively with technical and product support teams to address customer needs.
- Stay updated on product knowledge and industry trends to offer relevant advice to customers.
Requirements