Spanish Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce a vacancy for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This exciting position is ideal for individuals who are passionate about travel and hospitality, and who strive to provide guests with exceptional service. In this role, you will assist customers in Spanish, helping them navigate their inquiries and ensuring a memorable experience.
Key Responsibilities
- Manage customer inquiries related to travel bookings, accommodations, and tourism services through phone, email, and live chat in Spanish.
- Provide information on local attractions, amenities, and travel itineraries.
- Assist customers with booking modifications, cancellations, and special requests.
- Resolve customer concerns with urgency and attention to detail to ensure ultimate satisfaction.
- Accurately document customer interactions in the CRM system for future reference.
- Collaborate with sales and operational teams to enhance service delivery.
- Stay updated on industry trends and company offerings to provide the best recommendations to customers.
Requirements