Spanish Speaking Customer Service for Healthcare industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking Customer Service Representatives in the healthcare industry! This position offers a unique opportunity for individuals who are passionate about customer service and eager to support patients and healthcare providers. As a representative, you will assist customers in navigating their healthcare inquiries and services, ensuring they receive accurate and helpful information in Spanish.
Key Responsibilities
- Respond to customer inquiries related to healthcare services, insurance options, and patient support via phone, email, and chat in Spanish.
- Assist patients in understanding their benefits, scheduling appointments, and accessing medical information.
- Resolve customer concerns and complaints promptly, maintaining a high standard of customer care.
- Document all customer interactions and ensure accurate record-keeping in the system.
- Collaborate with healthcare professionals and administrative staff to enhance the service experience.
- Stay updated on healthcare policies and products to provide relevant information to clients.
Requirements