Spanish Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives in the finance industry. This position is an excellent opportunity for individuals who are driven, detail-oriented, and enjoy helping customers with their financial inquiries. As a customer service representative, you will provide essential support to clients in Spanish, ensuring they receive accurate information and assistance with their financial needs.
Key Responsibilities
- Handle customer inquiries regarding financial products and services via phone, email, and chat in Spanish.
- Provide assistance with account management, transactions, and troubleshooting issues.
- Educate clients on financial policies, procedures, and regulations.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with financial advisors and back-office teams to resolve customer concerns.
- Stay updated on financial industry trends and company offerings to deliver exceptional service.
Requirements