Spanish Speaking Customer Service For British-Singaporean Technology Company
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for Spanish Speaking Customer Service Representatives for a British-Singaporean Technology Company. If you are passionate about technology and enjoy helping customers navigate their queries, this position will allow you to excel while serving a diverse clientele. In this role, you will provide exceptional support in Spanish, ensuring customers receive the best experience possible.
Key Responsibilities
- Manage customer inquiries regarding technology products and services via phone, email, and live chat in Spanish.
- Assist customers with product information, troubleshooting, and account management.
- Provide timely updates on orders, service issues, and technical support queries.
- Resolve issues and complaints effectively to ensure customer satisfaction.
- Document all customer interactions accurately in the CRM system for quality assurance.
- Collaborate with internal teams to address customer needs and improve service offerings.
- Stay updated on product developments and industry trends to provide accurate information to customers.
Requirements