Slovak Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is excited to introduce an opportunity for Slovak Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who have a passion for technology and a strong commitment to customer satisfaction. As a customer service representative, you will assist clients in Slovak with their telecommunications inquiries, ensuring a seamless and positive experience throughout.
Key Responsibilities
- Manage customer inquiries regarding telecommunications services, including mobile plans, devices, and technical support via phone, email, and live chat in Slovak.
- Guide customers with account creation, billing questions, and service adjustments.
- Provide detailed information about product features, promotions, and service options.
- Effectively resolve customer complaints and technical issues to achieve high customer satisfaction.
- Document customer interactions accurately in the CRM system, following company protocols and guidelines.
- Coordinate with internal teams to improve service delivery and enhance customer satisfaction.
- Stay informed about new products, service updates, and industry trends to assist customers effectively.
Requirements