Slovak Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to present a career opportunity for Slovak Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are tech-savvy and enjoy helping customers solve their IT-related queries. As a customer service representative, you will engage with clients in Slovak, providing assistance, troubleshooting support, and enhancing their experience with our IT solutions.
Key Responsibilities
- Respond to customer inquiries about IT products and services via phone, email, and chat in Slovak.
- Assist customers in troubleshooting technical issues, offering clear and effective solutions.
- Provide information on product features, installation processes, and software updates.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with IT teams to escalate technical issues that require specialized knowledge.
- Stay updated on the latest technology trends and company offerings to provide informed assistance.
Requirements