Slovak Speaking Customer Service for Aviation industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who are passionate about travel and aviation services. As a customer service representative, you will assist customers in Slovak, providing them with essential information and support regarding their travel needs and aviation queries.
Key Responsibilities
- Manage customer inquiries related to flights, reservations, and airport services via phone, email, and chat in Slovak.
- Assist customers with booking processes, schedule changes, and cancellations.
- Provide information about airline policies, baggage allowances, and travel regulations.
- Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
- Document customer interactions accurately in the CRM system for record-keeping and follow-up.
- Collaborate with operational teams to provide accurate travel information and updates.
- Stay informed about aviation industry trends and updates to better assist customers.
Requirements