Serbian Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and have a knack for providing outstanding customer support. As a member of our team, you will assist clients in navigating their media entertainment options while delivering exceptional service in Serbian.
Key Responsibilities
- Respond to customer inquiries regarding media services, including subscriptions, programming, and troubleshooting via phone, email, and chat in Serbian.
- Assist clients with account management, including subscription changes and inquiries about billing.
- Provide updates on new releases, features, and promotions within the entertainment sector.
- Resolve customer complaints efficiently and strive to ensure a positive experience.
- Accurately document customer interactions and maintain detailed records in the CRM system.
- Collaborate with internal teams to improve service delivery and address customer concerns.
- Stay informed about industry trends and company offerings to provide current and relevant information to customers.
Requirements